What support and resources does Scholar9 offer to users for transparent peer review?

I’m interested in the type of support and resources Scholar9 provides to users engaging in transparent peer review. Are there tutorials, help guides, or customer service options available to assist users? Detailed information on these resources would be helpful.

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Support and Resources Offered by Scholar9 for Transparent Peer Review

Scholar9 provides comprehensive support and resources to facilitate transparent peer review, ensuring that users have access to the necessary guidance and assistance. The available resources include:

1. Tutorials and Help Guides

  • Step-by-Step Tutorials: Scholar9 offers detailed tutorials covering the transparent peer review process, helping authors, reviewers, and editors understand best practices.
  • User Manuals & Help Guides: Comprehensive documentation is available, guiding users through submission, review, and publication workflows.
  • Video Guides: Engaging visual content to demonstrate platform functionalities effectively.

2. Customer Support

  • Dedicated Support Team: Users can reach out to Scholar9’s customer service for technical and procedural assistance.
  • Live Chat & Email Support: Multiple channels are available to ensure timely resolutions to queries.
  • Community Forum: A space for users to discuss best practices, ask questions, and share insights related to transparent peer review.

3. Training and Webinars

  • Workshops & Webinars: Scholar9 organizes regular sessions to educate users on transparent peer review methodologies.
  • Personalized Training Sessions: Institutions and journal editors can request specialized training to enhance their peer review processes.

4. Integration with OJSCloud

  • Seamless Workflow with OJSCloud: Scholar9 integrates with OJSCloud, providing an enhanced peer review infrastructure for open-access journals.
  • Automated Review Tracking: Ensures transparency by enabling authors and reviewers to track the review progress efficiently.

Scholar9, in collaboration with OJSCloud, ensures that users engaging in transparent peer review have access to the necessary tools and expert guidance to maintain high publication standards.

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