Dr. Pinkey N Bharadwaj

Managing the entire Sales & Marketing operations for the project, a landmark project in the history of premium residential property development in India Customer Acquisition • Led a team of 15 sales executives & implementing promotional programs to acquire & retain customers. • Developed strong referential market base and spotting fresh opportunities for revenue growth. • Created a strong network of agents/channel partners to ensure wider distribution & deeper market penetration. Customer Retention • Built & nurtured productive business relations with high-end customers at decision-making levels. • Resolving customer queries and investigating complaints and ensuring upkeep of their financial & legal records. • Assisted in the development of a CRM Package to ensure an excellent service delivery platform. • Implemented the Amby Valley City Customer Loyalty Program on roll-out • Conducting regular customer meets to improve customer service delivery levels General Management • Helping devise a system to ensure timely payments • Timely dissemination of information internally through generation of appropriate reports in easy-to-understand formats

Managed a strong team of 10 field and showroom sales executives • Assessed promotional needs of territory & ensured implementation in coordination with principals & financing companies • Rolled-out innovative strategies to promote in-flow of customers to company’s showroom • Identified fresh business opportunities by tapping unexplored segments • Scaled-up customer service levels through active interface between showroom & workshop • Garnered substantial revenue by pushing sale of accessories for Maruti’s Luxury Cars • Successfully marketed Auto Loans from company’s Associated Banks (ICICI, HDFC, Citibank & Standard Chartered Bank) • Controlled entire activities related to product inventory management & logistics • Additional responsibility to train & nurture Goregaon branch for cross- selling & other strategies