Pinkey N Bharadwaj
About
Dr. Pinkey N Bharadwaj has over two decades of experience with Sahara India Commercial Corporation Ltd. She served as the Head of the Citizen Experience Team at Aamby Valley City, Lonavala. Her expertise is rooted in her Ph.D. focused on studying consumer behavioral patterns in the luxury lifestyle segment within India. Her research contributes valuable insights into understanding the preferences and behaviors of affluent consumers in the Indian market, crucial for strategic decision-making in luxury and hospitality sectors.
Skills & Expertise
Account Management
Institutional Sales
Market Intelligence
Strong Interpersonal Skills
CRM
Research Interests
Marketing Management
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Experience
Head of Citizen Experience Team
- Managing the entire Sales & Marketing operations for the project, a landmark project in the history of premium residential property development in India Customer Acquisition • Led a team of 15 sales executives & implementing promotional programs to acquire & retain customers. • Developed strong referential market base and spotting fresh opportunities for revenue growth. • Created a strong network of agents/channel partners to ensure wider distribution & deeper market penetration. Customer Retention • Built & nurtured productive business relations with high-end customers at decision-making levels. • Resolving customer queries and investigating complaints and ensuring upkeep of their financial & legal records. • Assisted in the development of a CRM Package to ensure an excellent service delivery platform. • Implemented the Amby Valley City Customer Loyalty Program on roll-out • Conducting regular customer meets to improve customer service delivery levels General Management • Helping devise a system to ensure timely payments • Timely dissemination of information internally through generation of appropriate reports in easy-to-understand formats
Sales Manager
- Managed a strong team of 10 field and showroom sales executives • Assessed promotional needs of territory & ensured implementation in coordination with principals & financing companies • Rolled-out innovative strategies to promote in-flow of customers to company’s showroom • Identified fresh business opportunities by tapping unexplored segments • Scaled-up customer service levels through active interface between showroom & workshop • Garnered substantial revenue by pushing sale of accessories for Maruti’s Luxury Cars • Successfully marketed Auto Loans from company’s Associated Banks (ICICI, HDFC, Citibank & Standard Chartered Bank) • Controlled entire activities related to product inventory management & logistics • Additional responsibility to train & nurture Goregaon branch for cross- selling & other strategies
Education
Shri Jagdishprasad Jhabarmal Tibrewala University (SJJTU)
SVKM's NMIMS Deemed to be University
University of Mumbai, Fort Campus
St. Xavier's College, Mumbai
Certificates & Licenses (1)
Body Language for Leaders (2019)
Awards & Achievements (2)
🏆 SILVER AWARD
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🏆 Adjudicate Award
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Invited Position (2)
Guest Lecturer
Volunteer
Publications (2)
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