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About
15+ years of professional experience in IT industry which includes on Technical Leadership, Operational Management, People Management, Workload Management, Employee Relationship Management, Continuous improvement, Incident/Problem/Change Management, Financial Metrics, Compliance Management. Exposed all my experience into academic research. Looking for a senior manager or Director position where I can explore myself with the real-time experience gained from the IT industry and from PhD research.
Skills & Expertise
ITIL
VMware
Citrix
Microsoft
Cisco
Windows Server
AWS
HP Blade Centre Administration
VMware Centre Site Recovery Manager
Networking
Storage
Research Interests
Technical Leadership
Operational Management
People Management
Workload Management
Employee Relationship Management
Continuous improvement
Incident/Problem/Change Management
Financial Metrics
Compliance Management
Decision-making Skills
Stress management
Time management
Cross culture training
Business Communication
Email etiquettes skills
Connect With Me
Experience
Senior Manager
- Working as Senior manager in Atos IT services for wintel operations and managing 7 wintel accounts which are north America based. Managing people from India , LATAM and USA and reporting to NAO director as a global delivery manager. Holding a SPOC role of DESP training of AHS wintel tower. Expertise with Technical Leadership, Operational Management, KPI management, People Management, Workload Management, Employee Relationship Management, Continuous improvement, Incident/Problem/Change Management, Financial Metrics, Compliance Management.
Technical Lead
Operations Sr Lead specialist
Windows administrator
Customer Support Engineer
Hardware Support Engineer
Technical Assistant PG-I
Customer Support Engineer
Education
JAIN University, Kochi (Deemed-to-be University)
ESCP Business School
Conferences & Seminars (3)
A Digital approach: A trend analysis in data collection and challenges in ITO Industry
Introspection of WORK-FROM-HOME in IT industry
A study on sampling technique to analyze the matrix organization in the ITO industry
Certificates & Licenses (9)
Prince2
MS windows server 2003
CCNA
MSA
MCTS
MCSA
ITIL V3
VCP
CCA
Awards & Achievements (3)
🏆 Accolade Bronze Individual
Description
🏆 Best Team award
Description
🏆 Best Employee award
Description
Publications (12)
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