Ashwini Shivarudra

Ashwini Shivarudra is a seasoned Software Quality Analyst with over 14 years of experience across various domains including Banking, Trade Finance, and Mobile Testing. She excels in both manual and automated testing, proficient in tools like Quality Center, JIRA, qTest, and SOAP UI. Her expertise spans Functional, Regression, System Integration, and End-to-End testing, with a solid background in payment and trade finance domains. Ashwini is skilled in automation using SymAuto, TOSCA, and Selenium IDE, as well as performance testing with Micro Focus Load Runner. Her strong analytical, communication, and leadership skills complement her technical proficiency. First Horizon National Corporation (FHNC) is a prominent bank holding company headquartered in Memphis, Tennessee, USA, serving as the parent organization for First Tennessee Bank National Association and its various wealth management and capital market subsidiaries, including FTN Financial Group and FTB Advisors. The corporation plays a crucial role in financial services, offering a diverse range of banking solutions to individuals and businesses. The project focuses on multiple core banking applications, including Money Transfer System (MTS), SCSP, and Interactive Voice Response (IVR), aimed at enhancing banking operations, customer experience, and transactional efficiency. As the Project Leader - Testing, responsibilities include managing test planning, execution, and automation strategies to ensure seamless integration and functionality across these applications. The primary objective of MTS is to facilitate secure and efficient domestic and international money transfers while adhering to financial regulations and compliance requirements. SCSP serves as a critical component in streamlining customer service processes, ensuring seamless communication and automation of banking operations. IVR enhances customer interaction through voice-enabled banking services, reducing manual intervention and increasing service efficiency. The testing approach involves a combination of manual and automation techniques to validate end-to-end functionality, performance, and security aspects of these banking applications. Functional testing ensures that each module operates according to business requirements, while regression testing guarantees stability during new releases and enhancements. System Integration Testing (SIT) is performed to assess interoperability across various banking systems, ensuring data consistency and smooth transactional workflows. Given the nature of financial applications, security testing is a vital component, focusing on penetration testing and vulnerability assessments to mitigate risks associated with cyber threats and data breaches. The automation strategy employs Tricentis Tosca, Selenium, and other industry-standard tools to optimize test coverage, reduce manual efforts, and accelerate release cycles. Test cases and scripts are designed based on real-world banking scenarios, ensuring accuracy in transactions, compliance adherence, and robustness in service offerings. Performance testing using JMeter and LoadRunner evaluates system responsiveness under varying loads, ensuring that banking services remain uninterrupted even during peak transaction volumes. Defect tracking and reporting are managed through JIRA and qTest, providing a structured approach to issue resolution and continuous improvement. A key aspect of the project is collaboration with cross-functional teams, including developers, business analysts, and stakeholders, to align testing strategies with business goals. The Agile methodology is followed, incorporating continuous feedback loops to enhance product quality and ensure timely delivery. Root Cause Analysis (RCA) is performed on critical defects to prevent recurrence and improve application resilience. As part of professional engagements, extensive documentation, including test plans, traceability matrices, and compliance reports, is maintained to support regulatory audits and business continuity planning. The role also involves mentoring and guiding junior testers, fostering a knowledge-sharing environment, and driving automation initiatives to improve efficiency. With a customer-centric approach, the testing team ensures that First Horizon’s banking applications deliver a seamless and secure banking experience, reinforcing trust and reliability among its clientele. The successful execution of this project significantly contributes to operational excellence, regulatory compliance, and enhanced customer satisfaction in the competitive banking landscape.