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About

I am a seasoned technology professional with over 17 years of experience specializing in the PEGA, a robust technology for Business Process Management (BPM). Currently serving as a Lead Architect at Cognizant Technology Solutions, I am renowned for my expertise in designing and implementing robust, scalable solutions that transform business operations.

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Skills

Experience

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Lead Architect

Cognizant Technology Solutions

Jul-2006 to Present

Education

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Maulana Abul Kalam Azad University Of Technology, West Bengal (West Be...

Bachelor of Technology in Information Technology(IT)

Passout Year: 2006

Publication

Research Article
  • dott image March, 2022

Revolutionizing Appeals and Grievance Management: Digitization with PEGA AI

In the realm of healthcare administration, the management of appeals and grievances represents a critical yet complex process prone to inefficiencies, delays, and errors. Leveraging the tran...

  • dott image July, 2020

Innovations in Coordination of Benefits for Healthcare Payers: A Comprehensive Approach to Addressing Challenges

Coordination of Benefits (COB) is a critical process in the healthcare industry that ensures accurate and efficient payment of claims when patients have multiple insurance plans. Innovation...

  • dott image January, 1970

Enhancing Data Visualization: Custom Log File Generation in PEGA

High-volume applications often struggle with bulky log files, making it challenging for system architects and business teams to analyze specific scenarios. This paper proposes a solution f...

  • dott image January, 1970

PEGA Skill-Based Routing – An Intelligent Way to Maximize Operational Efficiency

In today's dynamic business landscape, organizations strive to enhance operational efficiency and customer satisfaction. Skill-based routing (SBR) has emerged as a pivotal strategy to optim...

  • dott image January, 1970

Revolutionizing Customer Interaction: Implementing Next Best Action with PEGA Voice AI

In the era of digital transformation, businesses are increasingly leveraging artificial intelligence (AI) to enhance customer experiences and operational efficiency. PEGA Voice AI is one suc...

  • dott image January, 1970

Pega AI for Adaptive/Predictive Model Development in Claims Processing: A Comprehensive Review

This research paper examines the application of Pega Artificial Intelligence (AI) in the development of adaptive models for claims processing. Claims processing is a critical function in var...

Role in Research Journals

Journal Photo
Journal Name: International Journal of Computer Science and Engineering Research and Development
Role: Reviewer

Conference/Seminar/STTP/FDP/Symposium/Workshop

Webinar

Exploring Hormones, Health, and Happiness

Hosted By:

Transform Plus ,

United States
Join us for a special one-hour inaugural session of the Women's Wellness Network, titled "Kickoff! Exploring Hormones, Health, and Happiness." This community-focused gathering is designed to foster connection and mutual support among women as we delve into important wellness topics. Irene Ortiz-Glass, CEO and executive coach of Leadership Advisory Group and hormone practitioner, along with Maggie Ruvoldt, CHRO of LEARN Behavioral and Founder of Eve Was Framed, a newsletter empowering women to take charge of their bodies and health, will be facilitating the session. Instead of a talk or presentation, this event will center on open discussions and shared experiences. We will explore the transition into perimenopause and menopause, mental and physical health, work-life integration, relationships, and holistic health approaches. This is a true community event where everyone’s voice matters. Come ready to share your experiences, ask questions, and support one another on our journeys to better health and happiness.
...see more

Certificates

  • dott image By : PegaSystems
PEGA Senior System Architect

Honours & Awards

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Globee Award for Technology
Awarded by:

Globee

 Year: 2024
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Global Recognition Award
Awarded by:

Global Recognition Award

 Year: 2024
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Indian Achiever's Award
Awarded by:

Indian Achiever's Forum

 Year: 2024

Doctoral and Master Thesis Guided

B Tech
Research Scholar:

(Case Study)

Institute : Maulana Abul Kalam Azad University Of Technology, West Bengal (West Bengal University Of Technology)

Area of research: PEGA

Scholar9 Profile ID

S9-062024-2701507

Publication
Publication

(6)

Review Request
Article Reviewed

(0)

Citations
Citations

(0)

Network
Network

(1)

Conferences
Conferences/Seminar

(1)

Academic Identity

ORCID
Google Scholar Profile
Google Scholar Profile
Academia Profile
Academia Profile
Research Gate Profile
Research Gate Profile

Authors

Aindrila Ghorai
Aindrila Ghorai

Followers

Abd El-nasser Al borki
Abd El-nasser Al borki