Teladoc Health, Inc. is a multinational telemedicine and virtual healthcare company headquartered in the United States. Primary services include telehealth, medical opinions, AI and analytics, telehealth devices and licensable platform services. In p
lth devices and licensable platform services. In particular, Teladoc Health uses telephone and videoconferencing software as well as mobile apps to provide on-demand remote medical care.
Billed as the first and largest telemedicine company in the United States, Teladoc Health was launched in 2002 and has acquired companies such as Better Help in 2015, Best Doctors in 2017, and Advance Medical in 2018. It trades on the New York Stock Exchange and is active in 130 countries. As of 2023 Teladoc was serving "80 million people across its virtual care products" with 56 million paid members in the United States.
Currently headquartered in Purchase, New York, Teladoc Health divides its services into six categories: platform and program services, guidance and support, expert medical services, mental health services, telehealth, and integrated virtual care. As a technology company, Teladoc Health is involved with artificial intelligence, analytics, telehealth devices and "licensable platform services." The company uses telephone and videoconferencing software to provide on-demand remote medical care, with patients able to log on to the service at any time and be connected with a board-certified, state-licensed physician. In early January 2023, Teladoc launched a new app that offered all services and programs in one central place for its members and clients.
With different medical subspecialties, the company's physicians treat non-emergencies such as the flu, mental health issues, and dermatological conditions, and can prescribe medication remotely. In 2014, Teladoc Health reported that it sent around 1% of consultations to the emergency room, and around 6% to a primary care physician or urgent care center. In 2019, the company also claimed that 92% of medical issues were resolved after the first visit. Physicians overall follow "more than 100 proprietary clinical guidelines" developed by Teladoc Health, and are prohibited from physically meeting their telemedicine patients. Teams of nurses review around 10% of each physician's consults monthly.
Contracting largely with insurers and large employers, Teladoc Health generates revenue through a yearly or monthly fee charged per subscriber, as well as a fee for individual consults. Some companies waive or subsidize the consult fee for their employees. Teladoc Health has around 7,000 licensed care providers and services offered in about 30 languages. By July 2020, the company stated it served "60 of the top 100 hospitals," with telemedical robots being used at hospitals such as Providence Regional Medical Center in Everett, Washington and Sheba Medical Center in Israel, minimizing the potential spread of coronavirus.