Examining the Nexus between Perceived Security Screening Wait Times and Employee Attitudes toward Safety Risk Management in Aviation

Abstract

Airport safety risk management plays a pivotal role in ensuring a positive and secure passenger experience. It significantly influences traveler confidence and satisfaction, emphasizing the critical role of strategies like advanced technology deployment, staff training, and effective communication protocols. This research investigates employee attitudes toward safety risk management, traveler perceptions of security screening services, and the relationship between perceived waiting times for security screening and employee safety attitudes at airports managed by the Manila International Airport Authority. The study employs a quantitative research design, combining surveys with both closed-ended and open-ended questions. A mixed sampling approach, including stratified and convenience sampling, was used to collect data from a representative sample of 1,475 respondents. The research focuses on selected terminals within Pasay City, Manila International Airport Authority, and excludes external factors like economic and political conditions. The findings reveal that employees possess a positive attitude towards safety risk management, demonstrating a strong understanding of its significance. Travelers perceive security screening services as essential but inconvenient, expressing a desire for shorter waiting times. Surprisingly, there is no significant correlation between perceived waiting time for security screening and employee attitudes toward safety risk management, indicating that longer wait times do not impact employee perceptions of safety risk management. These results highlight the importance of continual investment in safety risk management, employee training, and efficiency improvements in the security screening process to enhance passenger satisfaction and safety at airports managed by the Manila International Airport Authority. The study calls for further research into the complex relationship between waiting times and safety attitudes, considering different contexts and factors that may influence employee safety perceptions.