Evaluation of Six Sigma in Automobile Manufacturing Industries

Abstract

Six Sigma is a very common Quality management system that has been accepted world wide as one of the powerful arrows in the quiver of the management. We know that customers’ expectations are soaring high and the competition is very fierce. In this regard, Six Sigma is expected to produce the required results based on a logical sequence known as DMAIC (D-Define, M – Measure, A – Analyse, I – Improve, C – control) process. Many studies and researches have revealed the truth about Six Sigma. However, many cases have also emerged wherein the implementation of Six Sigma has not yielded the expected results. This indicates that the benefits of Six Sigma is not uniform everywhere. Hence it is very important for each industry to analyze the implementation of Six Sigma in their organization to understand the real outcome of the Six Sigma implementation. This paper makes one such study at automobile manufacturing industries at Mysore, Karnataka, India. The research includes qualitative analysis based on the opinions of employees instrumental in implementing Six Sigma. The study revealed that, the automobile companies have gained in terms of financial benefits, growth, productivity, peoples’ equity and customer satisfaction due to Six Sigma implementation.