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Enhancing Customer Service in Banking with AI: Intent Classification Using Distilbert

Published On: January, 1970

Article Type: Research Article

Abstract

Nonprofits, unlike many enterprise companies, run on a very limited budget. Neither do they have strategic experience or the technical muscle to implement a successful CRM implementation. Most nonprofits don’t have the budget to outsource their IT strategy and gain the know-how for a successful implementation. This paper is aimed at empowering nonprofits with the right knowledge to facilitate a successful CRM implementation on a budget. The paper considers the constraints different kinds of nonprofits have and explains the tradeoffs with all kinds of CRMs available in the market. The paper also explains how nonprofits can take advantage of the special discounts available to them, and what are some pitfalls to avoid while implementing a CRM