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About
As a business operations and academic professional with extensive experience in technology, product management, and data operations, I bring a comprehensive and strategic perspective to the review board. My expertise spans a range of tools and programming languages, including Python, SQL, PowerBI, and Salesforce CRM. I have authored several publications on AI, customer service, and machine learning, reflecting my deep understanding of these fields. Currently serving as a Business Operations Associate at BlackLine, I excel in data visualization, process optimization, and cross-functional collaboration. I am committed to upholding high standards and providing insightful, constructive feedback on academic papers.
Skills & Expertise
Data Science /Artificial intelligence AIOps
Machine Learning
Databases
business administration
Business and Management Research
Business Technology
Information Technology
Database Management Systems
CRM
SAP operation
ERP Coordinator
Artificaial Intelegence
salesforce
Research Interests
Machine Learning
Information Technology
Data analysis
Data Analyst
Technology
Business Operations
CRM
Enterprise Softwares
Generative AI
Connect With Me
Experience
- Partnered with the CTO, head of quality and Program Management to align on OKRs, opportunities for improvement and processes to track the OKRs Delivered strategic reporting projects, consolidating data from diverse IT applications, and visualize data to track OKRs and engineering metrics. Used python and PowerBI to build end to end reporting Administered Jira and enhanced GRC, Service Delivery, and Product Documentation cutting down resolution time by 50% Supported software delivery and built processes that cut down time taken to release by 20% and build rejection rate by 14% Served as a liaison among Product, Engineering, Finance and Customer Teams to resolve processes and increase efficiency Revised Jira processes to reduce the time required to create issues by 23% by collecting feedback from Product teams Streamlined Release Documentation process to reduce Release deadline misses by 60% and automating 50% effort using Jira
- Proposed a 5-year business plan for Amazon Photos that is projected to grow acquired customers by 20% with 30% lower average acquisition costs Researched 150+ customers, using internal simulations, to identify gaps in Application’s first-time user experience workflow Built documents to communicate the business vision and project feasibility, shared and debated with 30+ stakeholders, to get a go-ahead from business leadership Collaborated with various Alexa business units to estimate development time, technology constraints, and potential risks
Education
University of Arizona (UA)
Certificates & Licenses (1)
Ms in MIS Diploma
Awards & Achievements (1)
🏆 Technology Leadership Award
Description
Professional Memberships (1)
BizOps Network
Country: United States
Invited Position (1)
Business Operations Associate
Role in Research Journals (1)
Reviewer
IJCTT
Publications (2)
Nonprofits, unlike many enterprise companies, run on a very limited budget. Neither do they have strategic experience or the
technical muscle to implement a successful CRM implementation. Most nonpro...
The First-Time User Experience (FTUE) is a critical determinant of web and mobile application
success, influencing user retention, engagement, and overall satisfaction. This paper explores the signif...
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