DIGNESH PANCHASARA
"Customer Expectation and Satisfaction: A Case Study of Big Bazaar Retail Store in Baroda".
International Research Journal of Management Sociology & Humanities,
vol: 6,
No. 11
Nov. 2015, pp: 162 -172,
https://scholar9.com/publication-detail/customer-expectation-and-satisfaction-a-case-stud-13127
