CHANGE MANAGEMENT FOR THE POST-PANDEMIC ORGANIZATION: ROLE OF EMPLOYEE EXPERIENCE

Abstract

Organizational change is important because global and societal change is both pervasive and persistent. We live in a rapidly changing world. These changes have transformed and are continuing to transform the businesses and organizational environments around the world. The winds of change that have swept organizations across the world reached the Indian subcontinent in 1991. Prior to 1991, the idea of Indian organizations becoming world class producers would have evoked cynicism and derision. Earlier very few Indian organizations are moving in this direction, but the pandemic has forced every organization to adopt change systematically, managing the critical factors that determine success in the new globally competitive environment. Managing change is probably the single most important issue today for all those who have undertaken the difficult task of managing organizations. The complexity and dynamic nature of the environment has placed greater demands on organization to be flexible, responsive and efficient. Around the world, organizations big or small face the inevitable prospect of change. The intriguing question is why have some organizations succeeded while others failed? This intriguing question has thrown a good opportunity to study change management practices in IT industry. The IT industry occupies the major share of service sector in this country. Employee experience is a worker's perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company. 40% of job changers surveyed said they were attracted to their new position because of the opportunity for remote working that it provided. Poor treatment at work is another major reason behind the Great Resignation. The present study is carried out in a period in which changes in the environment, control the change management practices and advances through changes in the organization over a period of time. Employee response towards change management for the post-pandemic organization and role of employee experience is collected through both primary and secondary data.