About
Pratik Jain is a seasoned IT professional with over 9 years of experience, currently serving as Lead Business Analyst at ACS Global Tech Solutions Pvt Ltd. He specializes in digital transformation through cloud adoption, integrating disparate systems, and modernizing legacy technologies. His expertise spans business and data analysis, project and program management, and ESG implementation for ServiceNow.
Pratik holds a Master’s Degree in Business & Information Systems from New Jersey Institute of Technology and a Bachelor’s in Computer Engineering from Pune Institute of Computer Technology. He is certified as a Scrum Master and has credentials in Azure for DevOps.
Outside work, Pratik engages actively in mentoring, education, and community service, including initiatives on cyber safety and judging technical symposiums. He authored "Cyber Laws: Embracing Digital Transformation with Safety" and participates in industry events like the Pune Book Fair.
Skills & Expertise
C++
SQL
html
Cloud Computing
Oracle 9i
Project Management
Environmental
MS Project
Business
IT Business Analysis
Google Cloud Platform (GCP)
Cloud Migration
Investment Management
MS Visio
ServiceNow
CA Service Desk
Research Interests
Computer Engineering
Information Systems
Connect With Me
Experience
ESG Implementations for ServiceNow
Education
New Jersey Institute of Technology (NJIT)
Projects
Piggiback Ride, a carpool application
• Worked as part of a team of seven to develop a web application that allows carpooling for students and staff members of New Jersey Institute of Technology. Responsible for Project Management, System Integration and Field Support for the project and followed Agile Scrum methodology
• Drafted a market research proposal and Software Requirement Specification (SRS) document for defining the system specifications
• Designed a User Interface (UI) / prototype using wireframe software called Axure and a lead generation platform http://gopiggybacking.kickoffpages.com/
• Documented the process model / framework (AGILE) followed by our team, product backlog, (user stories), work breakdown structure (WBS), probability and impact of risks and mitigation plans
• Technologies used: PHP, HTML, JQuery UI, MySQL
Certificates & Licenses (1)
Scrum Master Certified (SMC)
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