Pamela Jayakumar

Agile Project Manager

• Results-oriented, dedicated, and innovative Release, Change, and Project Management Professional with extensive experience in solutions improvement and successful deployments. Demonstrates a proven ability to build strong partnerships with internal and external business associates, identify deficiencies, and resolve conflicts to enhance team morale and integrity. Highly organized, articulate, and detail-oriented, excelling in effective leadership. Brings expertise in overseeing projects from end to end, utilizing methodologies such as Agile, SDLC, and Waterfall. Possesses excellent communication skills, showcasing strength in presentation, analysis, risk management, and problem-solving. A valuable asset to any team or project. Manage DR tests, SOX controls, escalation matrix, SLA's on key deliveries. Skilled coach, leading software deployment strategies and initiatives for products with high portfolio clients at Fidelity Investments. With a decade of experience in high quality software deployments and product management , She develops and educates the enterprise on deployment strategies to build robust software products .

Delivery Lead

• • Designed frameworks for identifying, assessing, and managing technology risks across the business organization. • Identify the third-party vendor applications for vulnerability and protect the bank data. • Orchestrated training programs to improve organizations understanding of IT risks and provided successful solutions to mitigate them. • Achieved awards for excellence in technology risk management such as recognition from regulatory bodies and industry groups. • Established and enforced vendor risk management policies ensuring external partners meet security standards. •Responsible for Global Production , Credit Risk , Market Risk & Finance line of business Incidents, Problem tickets, Change, Deployment and configuration management • On-board applications to support model embracing AGILE methodology & Ansible deployments. • Implement solutions as needed to resolve Audit compliance issue with in the firm. • Create and maintain Operating model for Production Support teams with focus on adding value to clients and business partners. • co-ordinate with Development partners, Infrastructure and deployment teams across the globe to build high performing deliverables .

Release Coordinator

• • Release planning, Design & Building, Acceptance Testing, Deployment, Validation & Evaluation • Plan and support integrated releases per the RM process, while actively driving alignment of changes to pre-defined release schedules and identifying conflicts with other portfolio planned releases. • Partner with the delivery teams to conduct and review release impact assessments and drive appropriate release level communications in a timely manner. • Schedule Regular Deploy & Activate, Patch, App & DB changes, Migration & Stabilization • Host Kick Off, Cut over, Go/No Go and Patch discussion calls. • Upkeep Statistics, Patches, Release Calendar, Release Entry Forms, Go no Go checklists, Scope Freeze & Metrics documents. • Update Implementation Doc, Release Calendar, Patches, Calendar, Instructions & instruction templates and freeze slots. • Develop and own the integrated minute-by-minute plan migration plan/ Readiness Review for production release and facilitate walkthrough with teams. • Plan and manage software migration in lower environments for testing and finally production • Chair Release Planning and Pipeline meetings with the intent to align and influence scheduling decisions to optimize the Release Scope and Release strategy. • Provide regular updates to the Portfolio Release Management lead to ensure Portfolio level roadmaps, and other operational reports and metrics produced weekly accurately reflect planned and upcoming releases and their associated impacts and risks. • Develop and provide process improvement recommendations based on customer and delivery team interactions to help mature and align Release Management services. • Managed teams of variable size (2 – 20 people), managed their task assignment, resource conflicts (personality to work styles). Delegation of responsibility and accountability of goal achievement. • Ensured corporate policies and procedures are followed and the team meets project milestones.

Software Configuration Management Specialist

Software Configuration Management Specialist