Jagbir Kaur

Strategy and Operations Manager at Google
📚 Strategy and Operations Manager | New York, New York, United States
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👤 About

Skills & Expertise

SQL Data Analytics Python Programming Analytical Skills Market Strategy Operations Management Consulting Business Modeling Executive Management

Research Interests

Leadership Strategic Vision Business Planning Product Marketing Executive Management Multi-level Communication

Connect With Me

💼 Experience

Strategy and Operations Manager

Google · February 2022 - Present

Advisory Committee Member, Strategic AI Program

CERTIFi by Mercy University · January 2024 - May 2024
Non faculty advisor for the CERTIFi by Mercy University ​Strategic AI Program. Designed by industry experts for professionals to use AI frameworks and best practices developed by top companies.

Advisory Council Member

Harvard Business Review (HBR) · December 2023 - May 2024

Junior Engagement Manager

McKinsey & Company · September 2020 - January 2022
~4 yrs of experience serving various Fortune 100 companies on large-scale digital and data transformations, cross functional project management, enterprise strategy, risk management, statistical modeling, capability building and senior executive communications including serving various clients with focus on both analytical and non analytical components (e.g., developed PPNR models, stress testing, VAR segmentation (Collections modeling), assessed data risk management capabilities, setting up remediation teams, delinquency rates projections for major O&G company, assessed resilient companies)

Senior Risk Consultant

McKinsey & Company · May 2018 - August 2020

Data Scientist

CUNA Mutual Group · February 2018 - May 2018

Data Analyst Intern

CUNA Mutual Group · June 2017 - December 2017
Current Expected Credit Loss (CECL) study: Risk Analytics | Credit Risk Modeling ▪ Minimized the risk associated with the default loans by identifying key factors leading to delinquency and predicted the credit loss using the member data of 120 credit unions. ▪ Improved reusability, and frequent delivery of the results by implementing agile development practices. Consumer Lending study: Customer Segmentation ▪ Refined the strategy for customer acquisition and retention by segmenting customers based on demographics, transactions, and other behavioral attributes. Financial Advisor Network (FAN) project: ▪ Recommended optimal interaction mechanism by predicting the advisor priority based on their propensity to sell annuity products, increasing the sales by 12%. Debt Protection Advocacy: ▪ Identified best channels to engage with the customer to increase sales and to maximize their lifetime value by predicting the level of penetration of debt protection products across various customer segments.

Test Engineer(Data Quality Analyst)

Infosys · September 2014 - June 2016
Data Quality Analyst| Banking | Reporting and Visualization | SDLC ▪ Enabled strategic decision making for senior analysts’ by devising SQL and Informatica adhoc queries and reports. ▪ Decreased the run time of SQL queries for analyzing 2 million records by 20% using stored procedures. ▪ Implemented data quality checks through ETL testing of source/target databases for validating the migration framework. ▪ Conducted ETL, Tableau and SQL, knowledge transfer sessions for the global team of 7 members. ▪ Reduced 35% of manual efforts in test preparation phase by scripting VBA macro application. ▪ Devised KPI’s for the ETL framework to communicate the results with the client.

System Engineer

Infosys · October 2013 - August 2014
Roles and Responsibilities • Analyzed the customer behavioral patterns through regular and adhoc reports for financial partners and automated reports using SQL • Gathered key clients’ requirements of the project and conducted appropriate analysis to provide support to project manager by developing business case, estimating scope, scheduling milestones/tasks for resources • Automated several time-consuming business reports using VBA resulting in reduced manual work

Intern

Infosys · February 2013 - May 2013
• Extensive hands-on training on technologies like Java, C++, SQL, JSF, JSP, HTML, PERL, POJO, JPA • Infosys Internship Project - Speech bot Designed an interactive computer program to simulate an intelligent conversation with one or more human users via auditory or textual methods. Used variety of tools like RebeccaAIML for server side scripting dialect and speech synthesizers for natural language software agent, Eclipse Indigo for the interface

🎓 Education

UConn School of Business

MSc in Business Analytics and Project Management · 2017

I.K.Gujral Punjab Technical University (IKGPTU)

B.Tech in Computer Software Engineering · 2013
Description (between 50 and 1500 characters)

🚀 Projects

Predictive Modeling Project- Lending Loan Club
Agency Name: The University of Connecticut School of Business || Sep 2016 - Present
Extensive Data cleansing process was performed to prepare the data for modeling. Data Preprocessing techniques like handling missing values, Principal Component Analysis, Outliers Analysis, Transformations and Multivariate Analysis was performed using SAS JMP.
Red Hat Business Value
Agency Name: The University of Connecticut School of Business || Oct 2016 - Present
Built a classification model which helped to predict the customer potential based on their online activities and the characteristics of the people. Extensive use of machine learning algorithms like ensemble models, Decision tree, Logistic Regression etc. were implemented to help Red Hat’s marketing products target towards these valuable customers.
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