Hitesh Allam

Sr. Software Engineer SRE – POS

• Responsible for Development, Support and migrating POS Backend services. Developed user stories on Pro-C and COBOL programming languages. Involved in configuring builds using Maven, Configured and used Jenkins to deploy the applications onto Dev, QA and UAT environments. Migration of legacy code built in C to Java. Analyze, troubleshoot and resolve complex production application defects and incidents. Performed application monitoring and preventive maintenance activities. Written Complex SQL Queries and Store Procedures for Querying the Production Database for Management Business Reports for Analysis. Monitored Linux server for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring. Setting up cron schedules for backups and monitoring processes. Used log4j for logging and Git for Version control. Written Scripts for automation and information gathering using Shell, Python and Perl. Monitor the log files and resolve the issues if in case. Worked on Automation scripts for Data Warehouse and Database feed. Maintain application stack patch and manage the Patch management and Maintenance activities on the Application and Database servers. Extensive experience in Installation, Configuration, and Migration, Troubleshooting and Maintenance of Splunk Apache Web Server on different UNIX flavours like Linux. Worked extensively on taking DB Backup’s, Server diag and Splunk Server configuration Backup. Experience with Splunk Searching and Reporting modules, Knowledge Objects, Administration, Dashboards, Clustering and Forwarder Management. Proficient in data loading/extraction using SQL*Loader and utilities and tools. Extensively involved in SQL tuning, debugging and fixing the codes/scripts Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities. Good Knowledge in Apache Kafka, Rabbit MQ, IBM MQ , most widely used as messaging services. Experience in UNIX, Shell Scripting, Perl and PLSQL programming Installed and configured the SSL certs on the Application. Worked on the customer Incident Tickets and Production Issue Tickets. Worked on Logstash, kafka on Application Production logs on Producer side for transmission to Security teams for Internal Monitoring and security. Managing SSL certificates for the App’s. Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams. Monitor the deployment to report any issues that may occur due the deployment. Verified the backup remediation and confirmed the tape drives on servers. Experience working with ServiceNow, JIRA and ITSM for Incident tracking/ticketing systems Experience in Working AWS Environments for Deploying and Managing Splunk instances and Databases. Written, Created /Modified Apache JMETER Automated Reports for Monitoring and Analysis purposes. Implemented Ansible playbooks for Splunk Automation Deployments in AWS Environment for AWS rehydrations. Troubleshooting and configuring NAS and NFS mount points. Worked on IAM Identity Access Management to Add Users and define Specific Permissions. Worked with SSO and LDAP while adding Users and provide Specific Access. Experienced and Knowledge in AWS IAM for user Management and Security Credential and Role Access. Splunk Roles and Responsibilities Add/ Delete / Manage users Creating /Manage Splunk App’s Writing Regex for logs to extract new fields -Adding New logs and creating new sourceTypes and making Configuration changes when New jvm’s or New logs Deployed . Creating/Managing Dashboards for Application Monitoring Creating/Manage Alerts Forwarder Management (Installing, Adding New Forwarders for the New App and Managing Forwarder) -Splunk Installations and Version upgrades ( Upgraded Splunk from 6.4.1 to 7.0.2 Version for all Forwarders ,Indexers and Search Head Clusters Including the Deployer and Deployment Servers) Cluster Management for both Search-Heads and Indexers and forwarders Creating/Managing lookup files -Adding new logs /logpath by creating the new sourcetype for newly implemented applications -writing complex splunk queries for Analysis and creating alerts. -Creating New Index if index is new for app -Deployer, Deployment and Licence master Server Management -Managing Cluster Master and Monitoring the Licence usage