Salesforce, Inc.

Salesforce is the world’s leading customer relationship management technology (What is CRM?), helping you build and improve your customer relationships. In 1999 we pioneered cloud-based CRM and today we’re helping organisations of all sizes re-im y we’re helping organisations of all sizes re-imagine their business for the world of AI. How? With Agentforce, providing trusted, autonomous AI agents that take action for your employees and customers. With unified data from all your systems, so every employee has a 360-degree view of every customer. And with #1 CRM apps for your sales, service, marketing, commerce and IT teams. Salesforce helps you to stay ahead of changing customer expectations with data tools, trusted and autonomous AI and best-in-class apps for sales, service, marketing, commerce and IT — all on one integrated platform. With Salesforce, your employees can be more productive with a single view of customer data that keeps every team in sync. And AI agents work side-by-side with humans, speeding up processes and taking action autonomously. All so you can win more business, while making your existing customers happier with personalised experiences. Arm your sales organisation with the tools and data they need to close deals faster. With Salesforce, you can scale your sales team with autonomous agents that nurture inbound leads to build pipeline and give every sales rep a dedicated AI coach to practise their pitches, handle objections and negotiate before customer meetings. Provide consistent, personalised support experiences across your customers’ preferred channels — from the contact centre to out in the field — with autonomous agents that serve customers at any time and seamlessly escalate to service representatives when needed. Engage with your customers across the entire life cycle with agents that dynamically generate personalised journeys, marketing campaigns and audience-specific content across email, mobile, web and advertising - all in your brand voice and optimised based on past performance. Offer frictionless digital commerce experiences that natively connect B2C, B2B, order management and payments with your sales, service and marketing apps. And with AI agents in the mix, you can now give every customer a dedicated personal shopper that delivers personalised recommendations and streamlines purchases. Our complete product portfolio includes CRM apps for sales, service, marketing, commerce and more with trusted AI and data on one integrated platform. Whatever size your business, whatever your industry, there’s a solution tailored to you. Since day one, we have focused on doing well in business while also doing good in our communities. Our values have helped to differentiate our culture and strengthen our relationships with all stakeholders. We believe business is the greatest platform for change and proudly invite others to join us in taking action for people and the planet. Trust is our #1 value. We build trust with stakeholders by leading with ethics and through the integrity of our technology. We are dedicated to transparency, deep listening, and delivering on our commitments. Helping customers achieve success has been our focus from the start. We earn their trust to become a valued partner. And we guide them to help their own customers succeed in an ever-changing business environment, so everyone can find greater success, connection, and wellbeing. Our products are easy-to-use, integrated, scalable, and deliver fast time to value. They enable our customers to build trusted relationships with their customers around the globe. We help solve some of the world’s biggest challenges by creating the connections that help businesses, people, communities, and our planet thrive. We are more powerful when we work together. So we are on a journey to create a more inclusive and diverse workplace, and a more equal world. We have a great opportunity to ensure every human being benefits from products, experiences, and policies that foster equality. We lead boldly to address the climate emergency, bringing the full power of Salesforce to accelerate the world's journey to net zero. Because we know that the wellbeing of our planet and our most vulnerable communities rests on a healthy climate. Meet Agentforce. Boost productivity with AI agents that assist with tasks and take action. Seamlessly transfer from proactive AI agents to humans. Build customised agents with low-code and natural language tools. ...view more