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US Foods® is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With nearly 28,000 employees and more than 70 locations, we provide our customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions.
This is a summary of the US Foods Product Recall and Recovery Procedures that are used in the event we have been advised to remove a product from further sale and distribution. All recalls, recoveries, and market withdrawals are facilitated through the US Foods Corporate Recall Team (CRT) and issued using the Instant Recall System operated by BellTower Technologies. All product involved in a recovery is identified, located, and dispositioned in a timely manner. Our recall system is tested annually using a mock recall unless the facility has completed an actual recall that included customer contact within the last 12 months. US Foods receives notice from Vendor/Supplier regarding product to be recovered.
The CRT gathers all required data regarding the recalled product, including its classification, from the Vendor/Supplier.
Once all information is received, sales information is pulled and uploaded into the Instant Recall System.
All customers impacted by the recall will be contacted by phone, text, and email if they have provided current contact information.
At US Foods®, we believe that success and innovation are only achieved when all voices and perspectives are heard and valued. We perform at our best by connecting with associates, customers and communities in ways that embrace diversity of all kinds – including, but not limited to, diversity of race, ethnicity, culture, gender identity, age, sex, sexual orientation, disability and experience. As a company, we are committed to fostering an environment that is engaging and inclusive, developing diverse talent at all career levels, and offering products and consultative services to support business growth in diverse communities. These efforts are led by our Chief Human Resources Officer, with strategic oversight from our D&I Executive Steering Committee, composed of US Foods executive leaders responsible for key initiatives.
Diversity & Inclusion is a strategic business imperative for the success of US Foods. We are committed to fostering an environment where the belief that diversity of experiences and inclusion of different perspectives provides us the competitive advantage to win.
"US Foods is committed to increasing Diversity & Inclusion in our workplace and within our workforce. We believe a diverse mix of voices leads to better discussions, decisions and outcomes for US Foods and the customers we serve.
We recognize that we have a great deal of work ahead of us on our journey to being a more inclusive workplace, with greater diverse representation at our senior leadership levels.
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