NextGen Payment Ecosystems: A Study on the Role of Generative AI in Automating Payment Processing and Enhancing Consumer Trust
Abstract
The next generation of wireless financial systems, enabled by IoT technologies, mobile applications, emerging payment processors, and AI-based regulatory and policy governance, is reshaping the digital business ecosystem and policy landscape. AI technologies are transforming the payment infrastructure by automating transaction processing, analyzing consumer behaviors, and providing risk mitigation services. By understanding both the structure and content of financial data trafficked through various players in the modern digital business ecosystem, AI can also serve as the foundation for generative and collaborative payment infrastructure that would support advanced future payment and related frameworks. This paper describes several activities being conducted as part of a large interdisciplinary research project focused on the development of the infrastructure, tools, and models for generative, adaptive, and trusted behavioral finance, and places special emphasis on the concept of generative AI in automating the processing of financial data to enhance consumer trust through improvements in transparency, accountability, and consumer protection.