INTELLIGENT INCIDENT MANAGEMENT: AN AI-DRIVEN CHATBOT SOLUTION FOR MICROSOFT ENTERPRISE ECOSYSTEMS

Abstract

This article presents an innovative approach to incident management through the integration of AI-driven chatbot solutions within Microsoft enterprise ecosystems. The article explores the evolution from traditional help desk systems to sophisticated AI-powered platforms, emphasizing the transformative impact of Large Language Models and advanced analytics in operational environments. The article examines the implementation of natural language processing, anomaly detection, and real-time monitoring capabilities, alongside a robust Microsoft Teams collaboration framework. The article details the integration of automated remediation workflows through Azure Logic Apps and Power Automate, presenting a comprehensive analysis of deployment methodologies and operational strategies. The article incorporates enterprise-grade security measures, compliance protocols, and sophisticated monitoring mechanisms while leveraging Azure's Well-Architected principles. The investigation encompasses various aspects of system implementation, from deployment strategies to performance optimization, providing insights into both current capabilities and future directions in AI-driven incident management.