Employee Perspective Towards E-Banking Services: A Study of Public and Private Banks in Haryana

Abstract

The main purpose of the present study is to examine E-Banking services provided by the banks from employees’ perspective. For the very purpose of study, a sample of 85 employees of government college of Bahadurgarh situated in Jhajjar district of Haryana state was taken as respondents which are employees of the public and private banks. It was beyond the control of the researcher to decide the number of respondents from public and private banks. A self structured questionnaire was devised for data collection. To analysis the data, various tools such as cross tabulation and One-way ANOVA were used for the purpose. Necessary hypothesis was constructed to achieve the objective of the study. The data was analyzed using SPSS version 18. From the findings based on primary data, it has been found that the employees have difference in their opinion towards E-Banking services provided to them by the banks in which they are having their salary and other accounts.