AN ANALYSIS OF HOW DIGITAL TRANSFORMATION AND ITS CAPABILITIES INFLUENCE SUSTAINABLE PERFORMANCE IN THE HEALTHCARE SECTOR

Abstract

The objective of the research is to investigate the manner in which the healthcare industry's sustainable performance is affected by digital transformation and its associated capabilities. A quantitative research methodology was used in the study. These elements—digital business strategies, smart technology, the internet of things, human and collaborative capabilities, and innovation capabilities—were determined by earlier research. 102 completed responses were obtained from the survey, which was created using validated items from earlier studies and distributed to participants via Google Forms. Overall, the study's results showed a good model. Furthermore, two of the six hypotheses received support. Furthermore, the results demonstrated that the internet of things, smart technology, and digital business strategies— none of the components of digital transformation had any impact on performance over the long term. Additionally, the results demonstrate that sustainable performance is influenced by human and collaborative capabilities, which are two components of digitally associated technologies.