About
Experienced executive in product management with over 19 years of demonstrable success in cultivating and overseeing
products, strategies, and solutions for prominent organizations. Proven proficiency spans across multiple domains, including
data management, strategy formulation, architecture design, engineering, business process optimization, and adept
communication.
• Experienced product leader known for delivering user-centric products (such as Digital experiences, CRM solutions) that
effectively address intricate challenges.
• Manage a team of over 10 product managers, prioritizing mentorship and fostering a collaborative and cohesive team
culture.
• Led initiatives for client data management, overseeing the creation of diverse tools such as Master Data Management
(MDM) , Data Quality solutions, Data Governance frameworks,Feature Engineering for Client Servicing and analytical
models.
• Successfully spearheaded strategy and delivery for multiple CRM implementations, including Sugar CRM and Salesforce,
across various organizations.
• Led the migration of the Core Banking platform from FISERV to FIS products, resulting in significant annual savings of 10
million dollars across the product portfolio.
• Championed a comprehensive data strategy for the bank, consolidating line-of-business operations (Deposits, Lending,
Private Wealth Management) into a unified framework.
• Directed business process transformation initiatives spanning over 200 wealth managers, relationship managers, and
preferred bankers, driving operational efficiency and performance improvement.
• Oversee a diverse portfolio of CRM, ML Ops and data technologies, coordinating delivery teams to effectively meet
business requirements.
• Collaborate with external delivery teams, including product vendors and implementation partners, to seamlessly integrate
their contributions into the product roadmap.
• Accountable for managing a budget of up to 10 million dollars and leading a team of 75+ members across the product
portfolio.
• Engage with industry thought leaders, including Gartner, vendors, and partners, to identify and capitalize on strategic
opportunities.
• Ensure compliance with internal and FDIC audits for the data organization, maintaining regulatory standards and data
integrity.
Skills & Expertise
Machine Learning
Product Management
Leadership
Customer Relationship Management
Data Management
Data Governance
Data Governance
Master Data Management
Master Data Management
Data for AI
Data for AI
Research Interests
No research interests added yet.
Connect With Me
Experience
Executive Director
Define, strategize, and execute merger plans for integrating customer data across both organizations, ensuring seamless
transition and alignment. Take charge of programs aimed at consolidating technology systems, streamlining processes,
and optimizing efficiency across the merged entity.
Optimized ML program planning, feature store product selection, ultimately enhancing organizational decision-making
and competitiveness.
Develop and deploy data retention and migration programs, designing strategies to securely manage data and ensure
smooth transition during organizational changes.
Collaborated with wealth management leadership to drive the ACAT process, resulting in the smooth transfer of multiple
billion dollar assets, enhancing client satisfaction
Principle Consultant
Implemented a groundbreaking Identity resolution platform for B2B Customers at Apple Inc., marking a significant milestone in data management innovation. Utilized critical customer data to drive executive and management reporting, enabling informed decision-making and strategic insights. Championed various projects focused on enhancing Data Quality and implementing robust Data Governance practices within the organization.
Played a key role in shaping the foundational and strategic roadmap for customer data solutions, aiding business leaders in making informed decisions and driving growth initiatives. Collaborated with the ITunes business group to identify and capitalize on numerous growth opportunities, leveraging insights derived from customer data.
Led the customer data strategy for the rollout of SugarCRM, ensuring alignment with organizational Objectives and driving efficiency in customer relationship management. Designed and led processes aimed at streamlining business operations across multiple functions, including Sales, Service, and Marketing, onto a consolidated IT platform.
Provided mentorship and coaching to a team of over 20 staff members, resulting in over 80% of them advancing in their careers through skill development and growth opportunities.
Implemented strategic telecom products and systems (including wholesale calls and NEO) from an IT standpoint, contributing significantly to British Telecom's achievement of business objectives. Managed the OFCOM regulatory project for British Telecom, playing a pivotal role in ensuring compliance with regulatory guidelines, crucial for business operations.
Developed solutions for the Service Assurance business across more than 20 platforms, demonstrating expertise in delivering effective and scalable solutions.
Education
Texas McCombs School of Business
San Jose State University
Guru Gobind Singh Indraprastha University (GGSIPU)
Certificates & Licenses (5)
AI Security & Governance Certification certified
Certified Information Privacy Professional - United States (CIPP/US)
Product Management
Salesforce Certified Data Cloud Consultant
SnowPro Core Certification
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