Oluwatumininu Ajayi

Technical Account Manager at Amazon Web Services (AWS)
📚 Technical Account Manager at Amazon Web Services (AWS) | Richardson, Texas, United States
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👤 About

Skills & Expertise

Python AWS Core Services Excel VBA Google Analytics Power BI Tableau MySQL PostgreSQL DynamoDB MongoDB Terraform CloudFormation DevOps CI/CD JIRA SAP ERP ArcGIS QGIS Remote Sensing SQL Data Modeling ETL Route53 IAM VPC EC2 Auto-scaling RDS CloudFront SDLC GTM Dashboards Metadata Design Forecasting Inventory Management Procurement Supply Chain Agile Methodologies Roadmapping

Research Interests

Data Mining Strategic Planning Data Analytics Software Development Database Management Lean Manufacturing Program Management Cloud Migration Serverless Computing Cloud Architecture Business Intelligence Dashboard Development Software Development Lifecycle Infrastructure Automation AWS Services AWS Cloud Services DevOps Engineering Technical Program Management Supply Chain Analysis GIS Analysis Supply Chain Optimization GIS & Remote Sensing AWS Core Services GTM Strategy Cloud Infrastructure

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💼 Experience

Technical Account Manager

Amazon Web Services (AWS) · January 2023 - Present
Enterprise Account Engineer Jan 2023 – Present • Managed a portfolio of 10 enterprise accounts with an average contract value of $1.5M annually, achieving a 95% customer retention rate. • Drove AWS service adoption resulting in a 25% increase in monthly recurring revenue (MRR) through strategic account management and upsell opportunities. • Collaborated with customers to develop and execute strategic plans aligned with business goals, leveraging AWS solutions. • Provide technical guidance and best practices on cloud architecture, security, and cost optimization. • Conducted quarterly business reviews (QBRs) with key stakeholders, driving a 25% increase in AWS service adoption and identifying cost-saving opportunities. • Reduced customer escalations by 15% through proactive monitoring and resolution of technical issues, maintaining a 90% customer issue resolution rate within SLA.

Technical Account Manager Intern

Amazon Web Services (AWS) · May 2022 - August 2022
Developed and deployed a multi-region relational database system (RDS) for VMWare’s external customer’s (Michelin) eCommerce application to ensure data residency within each region (US & EU). – Identity and access management (IAM), Route53, Elastic Load Balancing (ELB), Application gateways, Virtual Private Cloud (VPC), EC2, Auto-scaling groups (ASG), Amazon Aurora (RDS), Cloud front, Cloud formation (IAS). • Migrated applications, data, system architecture from on-premises environment to AWS Cloud.

Systems and Product Integration Co-op

Amazon Robotics · July 2021 - December 2021
• Collaborated with business, data science, UX and engineering teams to identify product data and views from multiple sources; databases (Oracle DB and DynamoDB), spreadsheets (Microsoft Excel) and csv files to perform analysis with Python and MS Excel for Tableau Dashboard milestones and capital spending. • Designed an automated structured query language (SQL) and extract transform and load (ETL) process for periodic reporting on our enterprise resource planning. (ERP) platform. This improved operational business manual routine and reporting processing by 65%. • Identified a broad range of Amazon’s data resources to develop a data model and metadata to support ad-hoc and pre-built reporting. This sped up data collection and pre-processing by 40%. • Developed roadmaps (project timelines, systems design, and data requirements) and Tableau dashboards to manage my team's progress and critical indicators, as well as a bill of materials (BOM) data change management to track cross-functional changes across multiple portfolios to reduce the lead time of product parts from 55 weeks to 30 weeks.

Graduate Research Assistant

Texas A&M University · February 2021 - June 2021
• Researching and Identifying opportunities to improve efficiency, eliminate cluster, reduce lead-times, operational costs, and refine processes through application of continuous improvement 5S and lean manufacturing principles to Warehousing, Materials Handling and other Supply chain operations • Collaborating with Mechanical and Industrial Engineering undergraduate seniors on sourcing, pricing, and procurement of materials needed for their senior design projects.

Supply Chain Analyst

Dizengoff Nigeria · July 2019 - December 2020
• Reviewed forecast exceptions and historical demand SKU (Stock Keeping Unit) during forecasting cycle to facilitate daily reordering and product logistics. This ensured accurate inventory management projections by 25%. • Conducted a procurement analysis with the purchasing management team for a $200,000 quotation for embedded systems for all factory location sites in relation to the final year's budget. • Supplier Management: Coordinated RFQs, bids, tenders, inventory analysis, negotiation, and vendor/supplier product quality assessment. • Collaborated with a global manufacturer to resolve quality and packaging issues that were affecting the bottom line. This reduced defect rate by 18% and increased manufacturing flow by 15%. 2 • Managed daily Sales Order Management activities to improve Service Level, Cycle Time, and On-Time performance while reducing risk. • Analysed forecast & performed capacity planning for production, to identify the improvement options for better utilization of resources.

Program Manager

Dorman Long Engineering Limited (DLE) · January 2018 - June 2019
• Evaluated and streamlined core IT systems for multiple clients. Retired bespoke applications, built scalable platforms to support business growth, and strengthened information systems design. • Collaborated closely with executive leadership to define go-to- market strategies and develop innovative business processes and technology initiatives, resulting in a 60% increase in operational efficiency. • Managed development of applications and updates throughout the SDLC, including analysis of business requirements, development of technical specifications, planning, coding, testing, implementation, and QA using agile methodologies for product release. • Collaborated with business architects, developers, business analysts, and subject matter experts to understand the complex technological system to develop integrated end-to-end solution options. • Identified opportunities to work with category management and Seller Support management to correct the routing issue that prevented 80% of sellers from contacting Seller Support for technical assistance.

🎓 Education

Texas A&M University

M.SC in Industrial and Systems Engineering · 2022

University of Lagos (UNILAG)

B.Sc. in Engineering · 2016
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🏅 Certificates & Licenses (4)

AWS Certified Cloud Practitioner
Amazon Web Services (AWS) · Issued on July 2022
https://www.credly.com/badges/3c1d9c11-3261-4cdf-b737-fc8797955e4a?source=linked_in_profile
Apex Collegiate Member
National Society of Black Engineers · Issued on January 2021
AWS Partner: Cloud Economics Accreditation
Amazon Web Services (AWS) · Issued on July 2022
https://www.credly.com/badges/5daece41-eb7a-4da1-bd4b-55d610dd9a99?source=linked_in_profile
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS) · Issued on February 2023
https://www.credly.com/badges/2700bd52-7129-4837-a525-138e2be5f76e/linked_in_profile
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