Buchi V

Scholar9 ID | S9-042025-2911787

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📚 Publications (1)

Investigating the Role of Cloud-Based VoIP Systems in EnhancingMultichannel Contact Center Performance and Resilience

Journal: ISCSITR - International Journal of Engineering and Technology • April 2025

Cloud-based Voice over Internet Protocol (VoIP) systems are redefining the landscape of multichannel contact centers, offering scalability, fault tolerance, and improved service quality. As customer e...

Cloud computing Voip Contact center Resilience Multichannel communication Disaster recovery Quality of service (qos) Unified communications Business continuity

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