AS

AVTAR SINGH

Senior Technical Support Executive at Teleperformance Jaipur
Amritsar, Punjab, India
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👤 About

Skills & Expertise

Windows Ubuntu MS Office SPSS Remote Desktop server TSLM Volume Licensing services

Research Interests

Resourceful Innovative Flexible Teamwork Troubleshooting Customer Support Communication Leadership

Connect With Me

💼 Experience

Senior Technical Support Executive

Teleperformance Jaipur · February 2014 - Present
Working with Activation department of Microsoft. Troubleshooting issues for products like Remote Desktop server, TSLM and also an expert for Volume Licensing services. Proficient in handling escalated calls and providing level 1 and Level 2 Technical Support to end-users.

Senior Process Executive

Cognizant Technology Solutions · December 2015 - July 2017
Team up with Operational department at Google on-site and working for Clients grievances and keeping a constant touch with all the other departments so as to help resolve Clients query.

Application Development Senior Analyst

HCL Tecgnologies · April 2015 - October 2015
Team up with Operational department and working for Clients grievances and keeping a constant touch with all the other departments so as to help resolve Clients query.

senior consultant

Firstcry.com · April 2013 - March 2014
Team up with Operational department and working for customers grievances and keeping a constant touch with all the other departments so as to help resolve customers query. Maintaining daily reports, follow ups and quality check in Ubuntu system.

Management Trainee cum Supervisor

R J Group · May 2011 - June 2012
Managed Sales, Marketing and Promotion of Agricultural Products in 10 districts of Telengana Region, Andhra Pradesh based at Hyderabad with a team of 4 executives and successfully achieving the sales target of 45 lakhs in first few months of the tenure.

Assistant Professor

Lovely Professional University (LPU), Phagwara · July 2017 - Till Date
Teaching Management and core Marketing subjects like Digital Marketing, Web Marketing, E-Commerce, Marketing Management and various others subjects to undergraduates and postgraduates Guiding the students in their Capstone projects and dissertation. Preparing consultancy based projects and other short term projects. Publishing research papers in the peer reviewed, Refereed and International Journals.

🎓 Education

Kalinga Institute of Industrial Technology (KIIT)

MBA in · 2011

Bharati Vidyapeeth University, Poona College of Pharmacy

Diploma in Marketing in · 2009

Bharati Vidyapeeth University, Poona College of Pharmacy

B.Com in · 2009

Lovely Professional University (LPU), Phagwara

Ph.D in ·
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