Mr. Ashish Kumar

Ashish Kumar is a customer-focused and results-driven senior customer success manager at The Predictive Index, with a strong track record in client success management, AI-driven analytics, and product strategy. With nearly four years at The Predictive Index, he has managed a $500K-$600K portfolio, overseeing the entire customer lifecycle from onboarding to renewal, including strategic expansions. His consultative selling skills have contributed to 140% revenue target achievement, while his ability to develop account strategies, execute business reviews, and implement playbooks has strengthened customer relationships and improved retention. His cross-functional leadership extends to working with product, business operations, and sales teams, successfully launching new products and increasing client engagement. Before this role, he worked as a client strategy & AI intern at iAdvize, where he showcased expertise in AI capabilities, product adoption strategies, KPI analysis, and Tableau dashboard creation. His data-driven approach improved conversation quality by 30% and increased client ROI by 20%, while maintaining 90% CSAT and high client retention rates. His entrepreneurial mindset was evident in his market research project at Tufts University, THREADLetics, where he conducted customer discovery, user persona development, and customer journey mapping to address high-fatigue injuries among athletes. Additionally, as a technology partner & product consultant at Rossari Biotech Limited, he led a two-person team to develop and market lavender oil polymer microcapsules, launching fragrance products that sold approximately 100,000–120,000 lbs in a year. His early career as a strategy consultant at IBM (2016–2019) honed his ability to analyze business challenges, develop strategic recommendations, and implement data-driven solutions. Academically, Ashish holds a master of science in innovation management from Tufts University (GPA ~3.9), with coursework covering project management, finance, data analytics, and market research. His bachelor’s degree in polymer science and textile technology from NIT Jalandhar further enriched his technical and research capabilities. Ashish is proficient in Tableau, Python, Salesforce, ChurnZero, and cloud-based project management tools like Asana and Smartsheet. He has also obtained industry-recognized certifications, including certified customer success manager (CCSM) level 1 from SuccessHACKER and mastering data visualization using Tableau from Experfy. Passionate about data-driven insights and customer health metrics, he excels in CSAT analysis, SLA management, and stakeholder communication, ensuring businesses maximize their product value and customer experience. His engagement extends beyond his professional roles—he has volunteered for the Art of Living foundation, promoting youth empowerment and meditation workshops for nearly four years. Additionally, he has worked on advanced AI projects, including a Netflix movie recommendation system at Tufts University, utilizing machine learning algorithms such as Apriori, collaborative filtering, and predictive analytics to refine user preferences and recommendations. Ashish frequently shares insights on LinkedIn, discussing market trends, customer retention strategies, and AI-driven decision-making, positioning himself as a thought leader in client success and strategic consulting. His ability to balance data-driven decision-making with relationship management makes him an asset in optimizing customer engagement, revenue growth, and retention strategies across diverse industries.

• CSAT analysis
• SLA management