Journal of Service Theory and Practice (JSTP)

Journal of Service Theory and Practice aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.Recognising the importance of the service sector across the globe, the Journal of Service Theory and Practice (JSTP) encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real-world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. Topicality The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organisations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organisations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective. The journal covers a broad range of topics including: Service quality Service innovation Customer satisfaction and loyalty Service marketing Service operations Service HRM Service information systems International service management Internet and digital services Service entrepreneurship Sustainability management in services.

Journal of Service Theory and Practice (JSTP) is :-

• International, Peer-Reviewed, Open Access, Refereed, Service Management, Marketing, Operations Management, Human Resource Management, Information Systems, Sustainability , Online or Print , Bi-Monthly Journal

• UGC Approved, ISSN Approved: P-ISSN P-ISSN: 2055-6225, E-ISSN: 2055-6233, Established: 1990, Impact Factor: 4.4
• Provides Crossref DOI

• Not indexed in Scopus, WoS, DOAJ, PubMed, UGC CARE