JSR is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business. The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles. The Journal of Service Research offers an international and multidisciplinary perspective on the best management practices in: Service marketing Service operations Service human resources e-Service Economics of service Service information systems Customer satisfaction and service quality Global issues in service