Journal of Service Management (JoSM)

Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline. The Journal of Service Management (JOSM) is a leading interdisciplinary and managerial journal dedicated to advancing knowledge on the effective management of service across diverse organizational and societal contexts. JOSM emphasizes rigorous, theory-informed research that enhances understanding to how services are strategically designed, delivered, governed, and improved. Service is the organizational imperative. With a strong focus on real-world application, JOSM welcomes research that addresses complex organizational and societal challenges through actionable service insights. JOSM aspires to be a welcoming and inclusive home for the global service research community that: Adapts a developmental mindset Fosters global dialogue Builds community JOSM Scope JOSM welcomes conceptual, empirical, and methodology contributions that advance theory while offering strong managerial relevance. We encourage interdisciplinary work integrating insights from management, marketing, operations, human resources, information systems, and related fields to address complex challenges in the management of service within various sectors, including health care, professional services, hospitality, information technology, public, and not-for-profits services, among others. The journal areas of interest: Service strategy and excellence Service experience and engagement Service ecosystems and value co-creation Technology in service Service productivity and customer-firm relationships Service innovation and design Employee engagement and service culture Service operations and human resource management Servitization and business-to-business services Sustainable, transformative, and ethical service

Journal of Service Management (JoSM) is :-

• International, Peer-Reviewed, Open Access, Refereed, Management, Service Management, Strategy, Accounting, Marketing, Operations Management, Human Resource Management, Information Systems, Innovation , Online or Print , Bi-Monthly Journal

• UGC Approved, ISSN Approved: P-ISSN P-ISSN: 1757-5818, E-ISSN: 1757-5826, Established: 2009,
• Provides Crossref DOI

• Indexed in: Scopus, WoS

• Not indexed in DOAJ, PubMed, UGC CARE