International Journal of Customer Relationship Management (IJCRM)

International Journal of Customer Relationship Management (IJCRM), published by IAEME Publication, is a peer-reviewed, open-access international journal dedicated to advancing the study and practice of customer relationship management. IJCRM aims to provide a platform for researchers, academics, and professionals to share original research, case studies, and reviews that explore all aspects of customer relationship management across various industries and sectors. The journal focuses on the latest developments in CRM strategies, tools, and technologies, with an emphasis on enhancing customer satisfaction, loyalty, and engagement. Topics covered include customer experience management, digital and AI-driven CRM solutions, customer retention, and ethics in customer relationship practices. As an open-access publication, IJCRM ensures that high-quality research is freely available to the global academic community, fostering greater collaboration and knowledge-sharing in this vital area of business management.

International Journal of Customer Relationship Management (IJCRM) is :-

• International, Peer-Reviewed, Open Access, Refereed, Customer Retention, Cross-Cultural CRM Practices, Customer Relationship Management, CRM, Customer Lifecycle Management, Management , Online , Yearly Journal

• UGC Approved, ISSN Approved: P-ISSN E-ISSN: 1168-1284, Established: 2022,
• Provides Crossref DOI

• Not indexed in Scopus, WoS, DOAJ, PubMed, UGC CARE